Service Agreement

This Services Agreement ("Agreement") is entered into between Peoplepreneur ("we", "our", or "us") and the individual purchasing, booking, enrolling in, accessing, or participating in any Peoplepreneur service ("you" or "your").

By purchasing, booking, enrolling in, accessing, or participating in any Peoplepreneur service, programme, workshop, membership, event, or related offering, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement.

Peoplepreneur provides self-leadership coaching, workshops, programmes, memberships, educational resources, and personal development services designed to support individuals in developing greater self-awareness, self-leadership, and intentional action.

Our services are intended to encourage reflection, personal responsibility, and meaningful growth by helping clients develop the skills, perspectives, and confidence to lead themselves more effectively.

You understand our services are educational and developmental in nature and are not a substitute for counselling, psychotherapy, mental health treatment, medical advice, legal advice, financial advice, or any other regulated professional service.

Where coaching forms part of the services provided, it is intended to be a collaborative process that encourages self-discovery, personal responsibility, and meaningful action.

You agree to:
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- Take full responsibility for your decisions, actions, and results.
- Attend scheduled sessions on time.
- Participate openly and honestly in the coaching process.
- Complete agreed actions and exercises between sessions where applicable.
- Communicate any concerns or challenges that may affect participation.

The value of our services depends largely on your willingness to engage, participate, reflect, and apply what you learn. While we provide guidance, support, and challenge, responsibility for decisions and actions always remains with you.

Depending on the service selected, Peoplepreneur may provide:

- Free introductory consultations
- One-to-one coaching sessions
- Group coaching programmes
- Workshops, masterclasses, and live events
- Online learning programmes
- Community memberships
- Accountability and development support
- Resources, tools, and educational content

The specific services, duration, pricing, frequency, and any additional terms will be communicated at the time of booking, purchase, or enrolment.

This Agreement applies to all services provided by Peoplepreneur, including coaching, programmes, workshops, memberships, educational resources, events, and any related offerings, unless separate terms are provided for a specific service. Where additional or service-specific terms apply, those terms will supplement this Agreement and take precedence only to the extent of any inconsistency.

The price, payment arrangements and any service-specific terms will be made clear at the time of booking, purchase or enrolment.

Where a service includes individual coaching sessions, these must be booked through the scheduling system provided by Peoplepreneur unless otherwise agreed. Payment is required in advance unless alternative arrangements have been agreed in writing.

Where coaching is purchased as a multi-session engagement or package, payment relates to the full engagement described at the point of purchase rather than to the individual appointment selected when making the initial booking.

Any timeframe within which sessions should be used will be communicated at the point of purchase. Where no timeframe is stated, sessions should be booked within a reasonable period and any extended gaps should be discussed with Peoplepreneur.

Subscription memberships will be charged according to the selected membership plan and billing cycle. Failure to make payment may result in suspension or termination of services.

You may reschedule a coaching session with at least 24 hours' notice.

Sessions cancelled with less than 24 hours' notice, or missed without notice, may be treated as used, except where circumstances reasonably justify otherwise.

If Peoplepreneur needs to reschedule a session, reasonable notice will be provided wherever possible and an alternative appointment offered.

Rescheduling or cancelling an individual appointment does not, by itself, cancel a wider coaching engagement or package.

If you wish to end a coaching engagement before all sessions have been delivered, please notify Peoplepreneur in writing. Any refund or amount payable will be determined in accordance with Section 7 and your statutory rights.

Cancellation terms for subscriptions, programmes, workshops, events and other services will be governed by the terms presented at the point of purchase, together with any applicable statutory rights.

Your refund and cancellation rights may vary depending on the service purchased and the circumstances in which the contract was entered into. Nothing in this Agreement affects any statutory rights you may have as a consumer.

‍Coaching
‍Coaching sessions that have already been delivered are generally non-refundable.

Where you have prepaid for a multi-session coaching engagement and choose to end the engagement before all sessions have been delivered, any refund relating to unused sessions will be considered in accordance with applicable consumer law, taking into account services already provided and any reasonable losses directly arising from the cancellation.

Missed sessions or sessions cancelled with less than 24 hours' notice may be treated as used in accordance with Section 6.

‍Online and Distance Purchases
‍Where applicable, consumers purchasing services online or at a distance may have a legal right to cancel within 14 days of entering into the contract.

If you ask Peoplepreneur to begin providing a service during this cancellation period, you expressly request that the service begins before the cancellation period has ended. If you subsequently exercise a statutory right to cancel after the service has begun, you may be required to pay an amount proportionate to the services provided up to the point at which you notified us of your cancellation.

Where a service has been fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may end once the service has been fully performed.

Memberships, Programmes and Other Services
‍Refund and cancellation arrangements for memberships, programmes, workshops, events and other services may be set out at the point of purchase. These terms will apply alongside this Agreement and your statutory rights.

Peoplepreneur may consider exceptional circumstances on a case-by-case basis.

We recognise that many of our services involve personal reflection, discussion, and the sharing of experiences. We treat information shared with us during coaching sessions, workshops, programmes, assessments, applications, and other direct communications with respect and confidentiality.

We will not disclose your personal information to third parties except:
- where you have given your consent;
- where disclosure is required by law;
- where disclosure is necessary to protect your safety or the safety of another person;
- or where disclosure is necessary to protect our legal rights or comply with a legal obligation.

You understand that where services include group coaching, workshops, or community discussions, we encourage all participants to respect the privacy and confidentiality of others. 

While we set clear expectations for respectful conduct, we cannot guarantee that information shared by participants will remain confidential once disclosed within a group setting.

Where your chosen service includes access to a community platform, all members agree to:
- Treat others with respect and professionalism.
- Refrain from harassment, discrimination, bullying, or abusive behaviour.
- Respect the confidentiality and privacy of fellow members.
- Avoid promotional, spam, or disruptive conduct.
- Respect the intellectual property, privacy, and confidentiality of other members.

Peoplepreneur reserves the right to remove members who violate these standards without refund. Members are responsible for ensuring that any content they share does not infringe the rights, privacy, or confidentiality of others. Peoplepreneur also reserves the right to suspend or terminate access to any community, programme, or service where these standards are not upheld.

You acknowledge that the outcomes of coaching, programmes, workshops, memberships, and other Peoplepreneur services will vary from individual to individual. Peoplepreneur provides guidance, education, coaching, and developmental support designed to help individuals grow. However, we do not guarantee any specific personal, professional, financial, business, or life outcomes.

Success depends on many factors, including your decisions, commitment, consistency, circumstances, and actions. Our role is to support and challenge your development, not to make decisions or achieve outcomes on your behalf.

Peoplepreneur's role is to provide guidance, education, challenge, perspective, and support throughout your development. We may ask reflective questions, offer observations, challenge assumptions, introduce new ways of thinking, and provide practical tools or frameworks to assist your growth.

Any decisions you make, actions you take, or outcomes you pursue remain entirely your responsibility. You remain responsible for evaluating any guidance provided and determining what is appropriate for your own circumstances.

You understand that Peoplepreneur's services are not a substitute for professional healthcare, counselling, therapy, psychiatric treatment, legal advice, or financial advice.

If you are experiencing mental health difficulties, emotional distress, or a medical condition, you should seek support from an appropriately qualified professional. You remain solely responsible for your physical, mental, emotional, and financial well-being.

All materials provided by Peoplepreneur, including frameworks, exercises, worksheets, videos, presentations, templates, and training content, remain the intellectual property of Peoplepreneur. Materials are provided for your personal use only and may not be copied, reproduced, distributed, or sold without prior written permission. Nothing in this Agreement transfers ownership of any Peoplepreneur intellectual property to you.

To the fullest extent permitted by law, Peoplepreneur shall not be liable for:

- Indirect or consequential losses;
- Loss of income, revenue, profits, business opportunities, or reputation;
- Decisions or actions taken by you based on guidance, coaching, educational content, workshops, programmes, memberships, or other services provided by Peoplepreneur.

You accept full responsibility for all decisions and actions taken during and after your engagement with Peoplepreneur. Nothing in this Agreement limits liability where such limitation would be unlawful.

Either party may end a service relationship by providing written notice, subject to any service-specific terms and applicable statutory rights.

Peoplepreneur may suspend or terminate a service where:
- payment obligations are not met;
- a participant behaves inappropriately, abusively, or in a way that materially affects the safety or experience of others;
- the terms of this Agreement or applicable community standards are materially breached or;
- Peoplepreneur reasonably considers that continued participation is unsuitable or that the service is no longer appropriate for the participant.

Where Peoplepreneur ends a prepaid service, any amount relating to services not yet provided will be dealt with fairly having regard to the reason for termination, services already provided, any losses reasonably incurred, and the participant's statutory rights.

Where you choose to end a prepaid service, any refund or outstanding amount will be determined in accordance with Section 7 and any service-specific terms.

Termination does not affect any rights or obligations that arose before the date of termination.

Personal information will be processed in accordance with the Peoplepreneur Privacy Policy. By engaging in any Peoplepreneur service, you agree to the collection and processing of personal data necessary to deliver that service.

This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

At Peoplepreneur, we believe meaningful growth begins by learning to lead yourself.

Our role is to provide perspective, guidance, challenge, and support. Your role is to engage with the process honestly, take responsibility for your decisions, and apply what you learn in a way that is meaningful to you.

By participating in our services, you acknowledge that personal development is an ongoing practice rather than a guaranteed outcome. Lasting growth is created through consistent reflection, intentional action, and personal responsibility.

By participating in coaching, you agree to:
- Take ownership of your decisions, actions, and results.
- Approach the coaching process with honesty, openness, and curiosity.
- Be willing to challenge limiting beliefs and explore new perspectives.
- Follow through on commitments and agreed actions wherever possible.
- Take responsibility for implementing the insights and strategies discussed during coaching.
- Respect the time, energy, and contribution of the coach and fellow participants.
- Maintain confidentiality within group programmes and community discussions.
- Embrace personal growth as an ongoing journey rather than expecting immediate or guaranteed outcomes.

You understand that Peoplepreneur's role is to support, guide, challenge, and encourage you, but not to make decisions on your behalf or take responsibility for your actions. You accept that lasting change is created through consistent action, personal responsibility, and a commitment to your own development.

By engaging with Peoplepreneur services, programmes, or community memberships, you affirm your commitment to showing up as the leader of your own life and growth journey.

By purchasing, booking, enrolling in, accessing, or participating in any Peoplepreneur service, programme, workshop, membership, event, or related offering, you confirm that you have read, understood, and agree to be bound by this Services Agreement.

Where additional terms or information are presented at the point of purchase or enrolment for a specific service, those terms form part of your agreement with Peoplepreneur.